Return Policy – OTMTabletop.com
Return Period
We accept returns within 30 days of delivery for most items. Products must be in original, unused condition with all packaging and tags intact.
Return Eligibility
To qualify for return, items must be:
- Unused and in original condition
- In original packaging with all protective materials
- Complete with all components and documentation
- Free from any damage or alterations
Return Process
To initiate a return:
- Contact customer service through our website
- Obtain return authorization and instructions
- Package items securely in original packaging
- Include all original materials and paperwork
- Ship using trackable shipping method
Return Costs
Standard returns: $8.95 (deducted from refund)
Free returns for:
- Damaged or defective items
- Incorrect items shipped
- Quality-related issues
Refund Processing
After we receive your return:
- Inspection within 5-7 business days
- Refund to original payment method
- Email confirmation upon completion
- Allow 7-10 days for bank processing
Exchange Options
We offer exchanges for:
- Different patterns or colors
- Alternative tabletop items
- Store credit for future purchases
Non-Returnable Items
The following cannot be returned:
- Custom or monogrammed pieces
- Final sale items
- Used dinnerware or glassware
- Opened table linens
- Special order items
Damaged Items
If you receive damaged goods:
- Contact us within 48 hours of delivery
- Provide photos of damage and packaging
- We cover all return shipping costs
- Choose replacement or full refund
Registry Returns
Special considerations for registry items:
- Extended return period for registry purchases
- Gift receipts available for easy returns
- Duplicate item exchanges facilitated
International Returns
For international customers:
- Return within 30 days still applies
- Customer pays return shipping
- Include customs documentation
- Refund minus original shipping costs
Quality Inspection
All returns undergo thorough inspection. Items not meeting return standards will be returned to customer at their expense.
Holiday Returns
Extended return period for holiday purchases:
- Items purchased November 1 – December 31
- Eligible for return until January 31
- Standard return conditions apply
Partial Returns
Partial order returns accepted. Refund will be issued only for returned items meeting all criteria.
Return Timeframe
Returns must be received within 14 days of authorization. Late returns may incur restocking fees.
China & Crystal Returns
Special handling for fragile items:
- Must be packed in original protective packaging
- All pieces must be included
- No signs of use or washing
Return Status
Check your return status:
- Through customer service
- Using return tracking number
- Via email updates
For return assistance, contact us through our website form. Include your order number for prompt service.